NY HELP Yes

Agency People With Developmental Disabilities, Office for

Title Program Operations Specialist 1 (HELPS)

Occupational Category Health Care, Human/Social Services

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $65001 to $82656 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Variable

Hours Per Week 37.5

Workday

From 12 AM

To 12 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 44 Holland Ave

City Albany

State NY

Zip Code 12229

Minimum Qualifications This position may be filled at the Program Operations Specialist Trainee 1 level equated to SG-13, ($49,363), Program Operations Specialist Trainee 2 level equated to SG-14 ($52,198) or full performance Program Operations Specialist 1 SG-18 ($65,001), based on education and experience. Candidates hired at the trainee level will be advanced to the full performance Program Operations Specialist 1 SG-18 following the successful completion of the traineeship. NON-COMPETITIVE MINIMUM QUALIFICATIONS:Program Operations Specialist Trainee 1: A bachelor's degree in a human services field. Program Operations Specialist Trainee 2: A bachelor's degree in a human services field and one year of experience in a federal or state certified human service program, which must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring or evaluating a provision of services for people with developmental disabilities OR a Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience. This experience must have included information gathering and analysis. Program Operations Specialist 1: A bachelor's degree in a human services field and two years of experience in a federal or state certified human service program. One year of this experience must have been in a professional administrative position in which a major duty involved planning, coordinating, monitoring, or evaluating a provision of services for people with developmental disabilities OR a Juris Doctor, master's or higher degree in a related field can substitute for one year of specialized experience. This experience must have included information gathering and analysis. COMPETITIVE MINIMUM QUALIFICATIONS:Candidates must be reachable for appointment on Current Civil Service Eligible List for this title. REASSIGNMENT QUALIFICATIONS:Current Office for People with Developmental Disabilities employees with one year of permanent, contingent permanent, or 55 B/C service as a Program Operations Specialist 1. If you have less than one year, you must be currently reachable on the eligible list. TRANSFER QUALIFICATIONS:Candidates must have one year of permanent competitive or 55-b/c status in the posted title and be eligible for lateral transfer; OR be eligible to transfer via Section 70.1, 70.4, or 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm. 55 B/C QUALIFICATIONS:• Possess the minimum qualifications for this title as established by the Department of Civil Service and listed on the most recent exam announcement. • Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary) • Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.

Duties Description The Incident Management Unit (IMU) within the Division of Quality Improvement was created as part of the initiative to ensure the safety and welfare of individuals with developmental disabilities. This position will provide coverage for the IMU's after-hours call-in system. The Program Operations Specialist 1 assigned to this shift will:-Provide real-time oversight of the critical function of incident management on a statewide basis. Ensure appropriate information is provided for each initial report of serious reportable incidents, allegations of abuse and all deaths. This includes ensuring adequate protective measures for the individuals are taken, that the incidents are classified correctly, and a thorough description of each incident has been received, and that required notifications to entities such as law enforcement are completed as appropriate.-Perform routine checks of the Incident Notification mailbox are done and that follow up contacts for the individuals are reported directly back to provider agencies as necessary.-Review of the Incident Notification mailbox for incidents generated by the Justice Center for the Protection of People with Special Needs that require assignment and completion.-Generate Critical and Significant Event reports based on established criteria on an ongoing basis. Respond to inquiries to related incident management as appropriate.-Review of investigations and investigative records. Processing of investigative and related incident records as required. Interaction with oversight agencies and provider agencies relative to investigative records procedures and process and follow up as necessary.-Work in conjunction with the Office of Investigations and Internal Affairs and the Office of the Employee relations, as well as the Statewide Committee on Incident Review (SCIR) and Local Incident Review Committees, to ensure a strong, coordinated approach is taken in response to any abuse allegations or other serious incidents that may occur within state-operated services.-Conduct initial review of individual incidents of mortality, and additional incidents as assigned, that are reported in the Incident Report and Management Application (IRMA). Using criteria developed by the Central Mortality Review Committee, the POS 1 will make appropriate recommendations for each incident. For mortality incidents recommended for review and closure, the POS 1 will submit to the Local and Central Mortality Review Committees a summary of each case and aggregated data regarding all cases recommended for closure.-Provide ongoing technical assistance and direction to both state operated and voluntary provider agencies in the area of incident management related to deaths.-Assist in the development of appropriate and standardized trend analysis reports for the Commissioner's and Leadership Team's review related to deaths.-Manage the Incident Report and Management Application (IRMA) and review and analyze the date to identify significant trends to ensure they are responded to appropriately to improve the quality of services to individuals served.-Provide ongoing technical assistance and direction to both State-operated and voluntary provider agencies in the area of incident management.-Develop an understanding of the Part 624 (14 NYCRR Part 624) handbook, commentary and FAQs and provide advice and direction as appropriate.-Provide DQI staff (Bureau of Program Certification and Continuous Quality Improvement) with pertinent information for monitoring and evaluation and alert Bureau of Program Certification staff to significant untoward events for immediate follow up, as necessary.Schedule: Friday - 4pm to 2 am (Saturday), Saturday - 4pm to 2 am (Sunday), Sunday - 4pm to 2 am (Monday), Monday - 4pm to 1:30 am (Tuesday).LinkedIn: https://www.linkedin.com/company/nys-office-for-people-with-developmental-disabilities/posts/?feedView=all#LI-SK1

Additional Comments • NY HELPSThis title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). HELPS Program titles may be filled via a noncompetitive appointment. This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualifications of the title. If you are hired under the HELPS Program, you will be first be appointed as a temporary employee. In May 2024, if you are performing successfully in the position, your appointment will be changed from temporary to permanent non-competitive. Once you are in permanent status, your official probationary period will begin and you may take any promotion exam for which you are qualified. At a future date (within one year of permanent appointment), employees hired under NY HELPS are expected to have their permanent non-competitive employment status converted to permanent competitive status. You will not have to take an exam to gain permanent competitive status.• If you are currently a New York State employee serving in a permanent competitive qualifying title and eligible for a transfer via Section 70.1 of the Civil Service Law, you may be appointed to this title as a permanent competitive employee• Preference will be given to OPWDD employees impacted by closures. If you are being impacted by closure, please indicate this on your resume/cover letter.• All OPWDD employees must be eligible and maintain eligibility for full and unconditional participation in the Medicare and Medicaid programs. Continued employment will depend on maintaining eligibility.• If you are employed by state government you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLFProgram forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice• Employees on long term leave can bid on positions but must be able to report to work within fourteen (14) days and be able to perform the essential functions of their positions with or without reasonable accommodation (RA). If an employee believes that they need a reasonable accommodation, they should contactthe NYS OPWDD Workforce and Talent Management Central Office at (518) 473-4785 or Email at accommodationrequests@opwdd.ny.gov to obtaininformation and RA forms.• The Office for People With Developmental Disabilities (OPWDD) and it's Division of Quality Improvement is committed to creating and sustaining a culture of inclusion. We believe that we are most effective in managing and improving our service system with a diverse team of employees. With such a large workforce, we rely on the collective individual differences, life experiences, knowledge, self-expression, ideas and talent that our employees bring to their work. This speaks to our culture, and is a key part of our successes. As we continuously recruit people for our team, we welcome the unique contributions that applicants bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Some positions may require additional credentials or a background check to verify your identity.

Name Sarah Keeler

Telephone 518-473-4785

Fax 518-474-9902

Email Address MainOffice.Careers@opwdd.ny.gov

Address

Street 44 Holland Ave

City Albany

State NY

Zip Code 12229

Notes on Applying Please submit a cover letter and resume as an attached PDF or Word document by May 28, 2024. Please reference the EOA #2024-165 in all correspondence