Job Information
Saint-Gobain Customer Application Specialist - Windows in Alexandria, Ontario
Customer Application Specialist - Windows
Position Description
Job Summary
WHAT’S THE JOB?
We are presently looking for a Customer Service Representative at our Alexandria branch.
Schedule: Monday to Friday
Status: Full Time, permanent, On-site
Here’s what you’ll be responsible for in this role
Daily
Production analysis suite: run reporting for example : incomplete orders, precog report, error reports, Specialty glass reports, Hold reports.
Assist production team by ensuring proper flow of information between order systems and ERP production software.
Process window orders from Online Commerce clients while matching new orders to existing stock.
High level support to the customer service team and our dealer network
Troubleshoot and resolve error files
Support the accounting teams with troubleshooting escalated file(s)
Be the primary Help Desk for CPQ software for all users and for window related questions
Provide customer service support for all facets of the CS department
Adhoc employeee training and customer training
Order updates / cancelation / pricing changes
Managing boneyard inventory.
Weekly
Order Entry analysis (run various reports to find missing orders)
Order Follow-up with clients.
Monthly
Front end development of the in-house window quoting software using integrated software development tool
Curation and updating of all price books
Long term WTS improvement projects
Long term WTS testing
Yearly upgrade testing
Verification of Translation tables
Creation of user education including self-help documents, FAQs
Develop new standard operating procedures related to customer service
Train new customer service team members.
Required Qualifications
Here is what’s important to have to apply:
Ability to work with internal and external customers.
Strong analytical abilities
Ability to react quickly if issues arise
Customer service oriented
Strong knowledge of the window industry preferred
Bilingual in French preferred
Knowledge of Paradigm/WTS software preferred (CenterPoint/Masterpoint)
Knowledge of writing rules and conditions for software preferred
Knowledge of an ERP system such as Oracle and/or SAP an asset
Company Summary
HERE WE ‘GROW’ AGAIN!
On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.
In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Customer Application Specialist at our Alexandria branch to join our team.
Legal Statement
Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Customer Application Specialist - Windows
Location: Alexandria, Ontario
Posting Date: 04/25/2024
Job Code: CAN00752
See yourself here (https://maps.google.com/?q=Canada Alexandria Ontario)
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