Employment Type:

Full time

Shift:

Evening Shift

Description:

We have an exciting opportunity for motivated customer service-oriented individuals. St. Joseph Mercy Health/Trinity Health is a progressive employer with multiple locations throughout Michigan, there are numerous opportunities for career advancement.

We currently have openings available in our growing Regional Call Center located on our Main Campus at 5301McAuley Drive, Ypsilanti, Michigan. These positions are full-time on-site (40 hours/week) with benefits, minimum of 60 days of hands-on training, and a professional work environment. This multifaceted role will potentially engage with clinical teams, environment services, security, and communications; all to deliver exceptional patient-centered customer service. This is a busy, call center environment that manages up to 2,000 calls per day connecting callers to providers and services throughout southeast Michigan hospitals and care centers.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

Education: High school education or GED equivalent.

Experience: 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation.

REQUIRED SKILLS AND ABILITIES

• Proficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, intranet.

• Ability to use other call center software as required while performing the essential functions of the job.

• Excellent communication skills in both written and verbal forms, including proper phone etiquette. Previous experience in a healthcare setting is preferred.

• Ability to work a flexible schedule during assigned shift and cover absences in other shifts as needed. Applicants demonstrating dependability and flexibility in scheduling given preferential consideration.

• Ability to work effectively with various levels of organizational members and diverse populations including staff, leadership, physicians, patients, and family members.

• Able to multi-task; Ability to function calmly and efficiently in a fast-paced environment and during emergency situations. Work is frequently performed under pressure.

• Able to exercise judgment when responding to high-stress and emergency situations.

• Able to speak clearly, with a pleasant voice, using proper English grammar. Ability to sit for long periods of time, and process detailed information for 80% of work time.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran