Introduction

This Financing Business Support Professional has responsibility for maintaining a good client relationship with IBM clients and business partners, as well as internal client relationships, in support of financing agreements. The individual maintains responsibility and expertise in Client Financing, Commercial Financing or Global Asset Recovery Services. The individuals in this role use dedicated financing systems and processes in the support of varied responsibilities such as Contract Preparation and Acceptance, Inception Billing/Settlement, Indexing, Returns, Mid-Lease and End of Lease Administration, Vendor Financing, Project Financing, Syndications, Buy Desk, Inventory and Accounts Receivable Financing, Volume Purchase/Settlement Management and Collections. The role provides operational and administrative support to the business by being responsible for organizational tasks of varying complexity. Individuals may provide strategic and comprehensive support to IBM acting as a resource on tracking business results, formulating business strategy, managing process ownership and system requirements driving cost and productivity benefits while strengthening IBM's system of internal controls. IBM Global Financing (IGF) employees in this job role are usually within the Business Support Operations (BSO) organization. Focuses on Individual/Team/ Department Operational Objectives.

Your Role and Responsibilities

The Business Support Operations Specialist E2E has responsibility for both Contract management and End of lease tasks:

• Maintaining a good client relationship with IBM clients and business partners, as well as internal client relationships, in support of financing agreements.

• The individual maintains responsibility and expertise in Client Financing.

• The individual in this role is an expert in the dedicated financing systems and processes in the support of varied responsibilities such as vendor financing, dispute management, contacting internal / external clients.

• Ensure accuracy and timeliness of the defined tasks and responsibilities related to the role.

• The role provides operational and administrative support to the business by being responsible for organizational tasks of varying complexity, including sensitive clients, complex transactions.

Required Technical and Professional Expertise

• High level of accuracy with great attention to details.

• Great communication and interpersonal skills.

• Great teamwork and collaboration skills.

• Customer focused, including internal Clients.

• Great analytical and problem-solving skills.

• Outstanding ability to take ownership and responsibility.

• High level of proactiveness and initiative with potential to innovate.

• Ability to work towards and achieve targets and deadlines.

Preferred Technical and Professional Expertise

• Economics or Finance background

• Good numerical skills.

About Business UnitIBM Global Financing (IGF), the lending and leasing division of IBM, is a worldwide leader in information technology financing that provides financial service excellence, to accelerate value from technology and help our clients achieve the next best thing. IGF provides funding to more than 125,000 customers in more than 40 countries, enabling our customers to buy or lease hardware, software, and services not only from IBM, but from any technology vendor. Some institutions finance purchases. We finance possibilities.

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Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

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