Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Dahl Plumbing and Design Center is one of those trade names and is looking for a Inside Sales Representative at their Colorado Springs, CO location .

Pay for Inside Sales Representative is between $20.00 and $25.00 per hour at this location. Application deadline: 6/24/2024

Are you detail-oriented and good at follow-through? Do you thrive on solving problems? Are you friendly and upbeat? If so, we'd like you to join our plumbing wholesale team as an inside salesperson. As an inside salesperson you would interact with our customers primarily via telephone and email. You would help solve our customers' issues, meet their individual needs, develop positive relationships, and provide superior service.

About the Role: Write orders as they come in and coordinate order delivery with warehouse team Use our computer software to build accurate and complete orders in a timely manner Investigate potentially missing, incompatible, or inaccurate material requests, comparing against previous orders/experience, and resolving issues before they negatively impact the customer Correctly cost and price orders, investigating previous sales orders and purchase orders if needed Research backorders and incomplete/missing items, communicating customer needs with other team members Release orders for delivery/pickup, communicating special requirements or instructions with proper teammates Follow-up with customers relaying information regarding pricing, backorders, ETAs, or other pertinent information Provide superior service Answer incoming calls and emails with a professional and welcoming tone Generously listen to potential customers Use available resources to research and customize individual solutions to meet customer needs and solve problems Recognize opportunities for providing value-added services Recommend supplementary items to enhance customer experiences and streamline operations, increasing sales Provide alternative solutions in situations where the desired product is unavailable Approach sales with a service-oriented, servant mentality, humility and a lack of ego Apologize for mistakes and take ownership of issues without blaming or offering excuses General sales tasks Manage sales orders and bids, following up as needed Manage multiple tasks and assignments simultaneously while staying organized and on schedule Ensure effective communication within the team regarding deadlines and critical information Locate products and ensure orders are prepared on time Share customer complaints and potential leads with the Outside Sales team Communicate inventory alignment opportunities to proper teammates Monitor and be aware of potential credit risks and scams, communicating concerns to proper teammates/manager Create Quotes Interpret plans, written material lists, in-pers n requests or over the phone orders Inquire with Vendors to determine accurate costs and lead times Create and price complete and coordinated solutions taking into account lead times, freight costs and customer deadlines Communicate quotes to customers, emphasizing limitations, limiting guesswork when possible, identifying and mitigating potential issues before they arise in a professional and helpful manner Close orders and generate sales Learn continuously Learn the ins and outs of our computer software and systems Develop product knowledge and awareness of how product is used in the field Attend Vendor trainings with the intention of becoming a resource to customers Advise customers on proper application, installation, and troubleshooting Research market trends, potential customer leads, and opportunities for sales growth Be open to learning from all sources and opportunities Develop customer and vendor relationships Provide superior customer service to exceed customer expectations Cultivate and nurture relationships with existing customers and vendors Develop reputation as trusted advisor and problem solver Solve problems and generate solutions Investigate and resolve customer issues Manage defective and warranty products Generously listen to complaints and promptly address them Fix pricing discrepancies Help other areas of the business Provide support to Counter and Outside Sales activities