Description We are offering a contract to hire employment opportunity in the industry of chemical distribution. This role is based at our office in Fort Lee, New Jersey. As a Customer Service Representative, you will be part of a team responsible for handling contracts for sales orders, maintaining our CRM and ERP systems, and providing excellent customer service primarily via email.

Responsibilities:

• Handle contracts for sales orders with utmost precision and professionalism.

• Utilize Microsoft Word for updating and managing contracts.

• Update and maintain the CRM and ERP systems with accurate and up-to-date information.

• Respond to customer inquiries and resolve any issues via email in a timely and efficient manner.

• Collaborate with a team of around 7 other professionals, both in office and remote, to ensure smooth operations.

• Utilize Microsoft Excel for various tasks as needed.

• Participate in phone interviews and in-person meetings as part of the recruitment process.

• Adapt to immediate needs of the role and be prepared to start duties on a specified date.

• Work within the office hours of 8:00 AM to 4:00 PM, ensuring all tasks are completed within this timeframe.

• Report to the sales department and contribute to the overall success of the team.

Skills:

• Proficiency in Customer Service

• Experience with CRM systems Requirements • Must possess excellent customer service skills and demonstrate a customer-centric approach.

• Proven experience in a customer service role is highly desirable.

• Familiarity with Customer Relationship Management (CRM) platforms is a must.

• Strong communication and interpersonal skills are required.

• Ability to handle and resolve customer issues in a timely manner.

• Should have strong problem-solving skills and the ability to make decisions under pressure.

• Must be able to work independently as well as part of a team.

• Should possess basic computer skills, including proficiency in Microsoft Office Suite.

• A high school diploma or equivalent educational qualification is required.

• Ability to multitask and manage time effectively.

• Flexibility to work in different shifts, including weekends and holidays.

• Knowledge of customer service principles and best practices is preferred.

• Ability to handle confidential information with discretion.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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