NY1495697 Service Technician needed for Northland Communications in Holland Patent, NY.

The Service Technician is responsible for maintaining, installing, troubleshooting, and programming all Northland Equipment, hosted solutions, applications, and services. This requires a mix of onsite visits engaging directly with customers, remote work and lab time to ensure all of Northlands products are maintained to the highest levels remote and at customer sites. You will work cross functionally tapping into all of Northlands teams including NOC, CO, Network Engineering to solve complex technical issues for our Enterprise clients.

ESSENTIAL JOB FUNCTIONS: Configures, installs, troubleshoots, and maintains networking environments including Ethernet, data equipment, TCP/IP, VLANs, DHCP and QoS. Ability to install, terminate and troubleshoot various industry standard cabling and utilize test equipment to certify. Ability to troubleshoot complex technical issues to include: Private networks: this may include working with customers and their IT vendors for success. Internet connectivity issues. Dial tone issues. Fax, SIP, PRI . Long distance. You will use tools such as Viavi Tberds/Smartjacks, Laptops, hand tools, Net Ally Link Runner Works closely with Sr. NOC Technicians, NOC Advanced Support, Customers, and 3rd party vendors to ensure timely completion of daily service tickets and work orders. Ability to install and perform troubleshooting on all Northland products and platforms including but not limited to Business Unlimited, Avaya IP Office, Metaswitch, Nortel, Norstar, BCM, voicemail, call-center, reporting, and various 3rd party applications. Ability to troubleshoot and complete quality CLEC jobs independently.

ACCOUNTABILITIES: The Technician is continually required to perform duties beyond the normal workday and is required to work on call hours as necessary. Ability to work in all cities and markets that Northland Communications services. Must carry company provided cell phone during work hours and when on call. Must complete all paperwork, training, and reporting in accordance with departmental standards. This includes but is not limited to maintaining daily outlook schedule and being clocked into trouble tickets, work orders, and tech time tickets at all times during business hours. Must have a high level of professionalism, communications skills, PC skills and be able to work independently without direct supervision.

MINIMUM JOB QUALIFICATIONS: High school degree required, Experience with PC required and ability to work independently . Some data related background and ability to setup and troubleshoot networking issues related to VOIP issues. Good working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards. Ability to be independently on-call for services and Equipment.

PREFERRED JOB QUALIFICATIONS: Associate degree with 1 2 years of experience in telephone or electronics experience. Certifications for A+, Network + and CCNA or other network certifications desired. Product knowledge of Adtran and Cisco products. Certification of Nortel and Avaya products. Familiarity with the Avaya PBX, Nortel Meridian 1 PBX and Mail products.
Understanding of data networks as applied to VOIP communications. Understanding of voice transmission delivery methods and the types of service provided across Copper, fiber, POTS, T1, T3, SIP, CAS, VOIP Transmission, analog transmission, digital transmission etc. Familiarity with high-speed data, what its used for and, how its delivered.

LICENSES/CERTIFICATIONS: A valid driver's license or ability to access transportation to attend work group and organization meetings is necessary.

APPLY ONLINE:https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=3c6fc738-7498-4670-a3c9-0d47388d55c9&ccId=19000101000001&jobId=464203&source=CC2&lang=enUS