Employment Type:

Full time

Shift:

Day Shift

Description:

Provides analysis, functional support and maintenance of enterprise, regional or local level clinical software applications for multiple clinical user clients at Regional Health Ministry (RHM) sites. Builds and maintains profiles; conducts master file maintenance, and updates tables. Provides routine assistance in resolving clinical application issues and problems and supports the needs of clinical client/business owners (i.e., physicians, nurses, pharmacists, etc.). Performs testing of new releases of clinical applications/interfaces. Work activities require some operational knowledge of supported clinical business processes and the ability to analyze and facilitate application and system issues in order to meet the customer business needs. While at this level, position incumbents are increasing their knowledge of specialized clinical applications, data analysis and the clinical business supported. Works with enterprise, regional or local level clinical applications and users that may be deployed across multiple ministry organizations and geographic locations.

Prior experience as a Revenue Specialist or similar with the following preferred:

• Patient Access

• Patient Accounting

• Accounts Receivable Management (837 Claim Submissions/Enrollments and 835 Remittance Processing/Error Reduction)

• Denial Analysis and Management

• Payer and Regulatory Compliance

Prior experience with HealthQuest or EPIC is highly desirable.

POSITION PURPOSE

Provides analysis, functional support and maintenance of enterprise, regional or local level clinical software applications for multiple clinical user clients at Regional Health Ministry (RHM) sites. Builds and maintains profiles; conducts master file maintenance, and updates tables. Provides routine assistance in resolving clinical application issues and problems and supports the needs of clinical client/business owners (i.e., physicians, nurses, pharmacists, etc.). Performs testing of new releases of clinical applications/interfaces. Work activities require some operational knowledge of supported clinical business processes and the ability to analyze and facilitate application and system issues in order to meet the customer business needs. While at this level, position incumbents are increasing their knowledge of specialized clinical applications, data analysis and the clinical business supported. Works with enterprise, regional or local level clinical applications and users that may be deployed across multiple ministry organizations and geographic locations.

ESSENTIAL FUNCTIONS

• Provides analysis, build requirements, functional support, and maintenance of enterprise level clinical applications.

• Builds and maintains profiles; conducts master file maintenance; and updates tables.

• Performs functionality testing of new releases and changes to vendor software applications.

• Troubleshoots and assists in resolving simple to moderately complex application functionality issues. Interfaces with team members, technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues/monitors queue (i.e., security access, break/fix, reporting).

• Trains user clients on process improvement, application functionality and maintenance. Creates documentation and develops related training materials reflecting system updates and changes.

• Participates in projects involving system conversion and implementation, and testing system changes and new release software application functionality.

• Creates documentation and reports for multiple audiences including internal department, management and end users.

• Maintains and develops skills in support of cross training initiatives.

• Develops user client relationships in order to support clinical customer (i.e., physicians, nurses, pharmacists, etc.) business needs.

• Interfaces with other TIS support or clinical client end users (i.e., physicians, nurses, pharmacists, etc.) in gathering information, program tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution.

• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.

• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

• Performs other duties as assigned.

• [salary range $63,734.5166 to $95,601.7749]

MINIMUM QUALIFICATIONS

• Bachelor's degree in healthcare or information technology and a minimum of one to three (1-3) years of related experience or a minimum of five (5) years combination of education and healthcare or IT experience or an equivalent combination of education and experience. Work experience is typically gained by working in a specialized field or supporting a clinical information system.

• Basic proficiency with Windows based applications (Word, Excel, and PowerPoint).

• Basic knowledge and experience (1-3 yrs) utilizing or supporting healthcare business software applications.

• Ability to apply regulatory requirements.

• Good analytical and problem solving skills.

• Ability to participate in customer and inter-team meetings.

• Ability to meet deadlines and set priorities.

• Ability to obtain and exchange information.

• Ability to work independently on a day-to-day basis.

• Strong interpersonal and customer service skills. Ability to interface with internal business analysts, hospital client users and external vendors.

• Good organizational skills and attention to detail.

• Good written and verbal communication skills.

• Must possess the ability to work in teams and with direct supervision.

• Must possess a willingness to learn and develop skills.

• Must be comfortable operating in a collaborative, shared leadership environment.

• A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• This position operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.

• The incumbent must be capable of traveling in the course of completing project assignments.

• The incumbent may provide 24X7 on-call rotation support for application, which includes assisting on applying fixes and resolution to production problems, errors and issues.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran