RGA Service Technician II Mason South, 7697 Innovation Way, Mason, Ohio, United States of America Req #2069 Tuesday, April 30, 2024 AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure's Isolator Synergy Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure's AtriClip Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure's Hybrid AF Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure's cryoICE cryoSPHERE probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure. We foster a culture of inclusion by embracing diverse experiences and individuals where everyone's authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally. POSITION SUMMARY: This position will be responsible for the movement of returned good from receiving to final disposition. This includes receiving, decontaminating, evaluating, service/repair/reprocessing of capital and sterile equipment, and complaint closure. The RGA Service Technician will coordinate and lead the analysis of complaint devices with the responsible engineer and will be responsible for interacting with customers and sales personnel to process the return of AtriCure products from the field to the home office ESSENTIAL FUNCTIONS OF THE POSITION: Assisting the RGA Service Associate with returns of devices for analysis. Receive and reconcile all Returned Goods Decontaminate all product returns per procedures Determination of returned product as Service, Complaint, Return to Stock (RTS), or Scrap Re-package of all Return to Stock devices / Return to Stock Capital Equipment Coordinate appropriate inventory transactions for all Returned Goods Maintain inventory for all servicing materials Assist the Product Repair Technicians with servicing of capital equipment. Evaluate all capital equipment upon RGA completion Perform maintenance / repair functions on Atricure and customer owned capital equipment. Diagnose / troubleshoot and perform root cause analysis on capital equipment Service capital equipment utilizing standard and specialized test equipment / procedures Re-package, and complete all required documentation per Atricure procedures Assist with developing and implementing preventive maintenance processes and procedures. Perform basic administrative tasks such as filling out inspection and repair forms Initiate device/equipment analysis and complete all repairs/servicing required Document all services completed within repair log Work with outside services, such as a capital equipment supplier or end users Comply with company policies Performs company activities, in addition to the above as assigned by the Service Supervisor ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION: Regular and predictable work performance Ability to work under fast-paced conditions Ability to make decisions and use good judgment Ability to prioritize various duties and multitask as required Ability to successfully work with others Additional duties as assigned BASIC QUALIFICATIONS: 3-5 years of experience in a product service or comparable position High