Position Title:

Manager, Presentation Centre Maintenance, MAM, Media Workflows, Montreal Infrastructure Support (T & I) (Hybrid)

Status of Employment:

Permanent

Position Language Requirement:

English, French

Language Skills:

English (Reading - C - Advanced), English (Speaking - C - Advanced), English (Writing - C - Advanced), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2024-05-13 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.

Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we’re transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen.

This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.

Your role

You will oversee a team of over 20 technicians, analysts and co-ordinators. You will be responsible for:

• The Media Presentation Centre (MPC), the environment used to take our content to air and online across our radio, television and digital platforms

• Our audio and video archiving system (our heritage collection), known as the Media Asset Management (MAM) system

• Managing media workflows, including content acquisition, transformation and distribution and related infrastructure.

You will be responsible for operational excellence in infrastructure maintenance, ensuring 24-7 system support. You will be accountable for uptime targets, operational resiliency, critical response to issues with all day-to-day operations processes, continuous improvement and excellent service management. You must also stay abreast of industry best practices.

You will manage a multifaceted team, being accountable for leadership, engagement and coaching of staff. You will allocate assignments for effective resource utilization. You will provide focus and clarity in establishing individual goals, driving performance management, supporting career development and recognizing strong performance. You will champion a collaborative, high performance team dynamic and establish an inclusive workplace culture. You will embody corporate values such as respectful work environments, diversity and inclusion and integrity to support exemplary service delivery.

You will manage third-party relationships. You will oversee and design processes, runbooks and other workflows that maximize efficiency in conjunction with Engineering, Maintenance and external partners.

You will ensure that service level targets are established and met. You will evolve and implement meaningful metrics and data-centric decision-making. You will review and address any performance and capacity issues.

What you bring:

• Bachelor’s degree in computer science or engineering, or equivalent

• Three or more years’ experience in a management role with strong management competencies

• Good knowledge of presentation systems and related operations

• Good knowledge of the Media Asset Management (MAM) system and Avid MediaCentral

• Ability to review and optimize automated workflows

• Experience as part of a media company an asset

• Good knowledge of IP networks an asset

• Strong and influential verbal and written communication skills in French; English an asset

• Excellent team player with strong interpersonal skills

• Ability to exercise sound judgment, work independently and take initiative

• Ability to handle multiple projects simultaneously and take initiative for proactive interventions

• Strong analytical skills, with an innate ability to think through complex issues, problem-solve and remove roadblocks and present solutions for the immediate and long term

• Ability to build and maintain strong interpersonal relationships with peers, partners, clients, staff, senior managers and vendors

• Ability to work with a team while remaining diligent on both strategic and tactical duties

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section (http://cbc.radio-canada.ca/en/working-with-us/jobs/diversity-inclusion-cbc-rc) of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca .

You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/values-ethics/conduct) . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest (http://cbc.radio-canada.ca/en/vision/governance/corporate-policies/human-resources/conflicts) . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

1000, Rue Papineau, Montreal, Quebec, H2K 0C2

Number of Openings:

1

Work Schedule:

Full time

At CBC/Radio-Canada (http://cbc.radio-canada.ca/en) , we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.