Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

We are looking for a dynamic, Site Reliability Engineer to join our Cloud Operations Team, who is responsive to market needs, to deliver value to our clients in a fast-changing cloud landscape. The Cloud team is dedicated to ensuring the IBM Cloud is at the forefront of cloud technology, from data centre design to network architecture to storage and compute clusters to flexible infrastructure services. We are building and operating IBM's next generation cloud platform to deliver performance and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency, and security. It is an exciting time, and as a team we are driven by this incredible opportunity to thrill our clients.

In this Site Reliability Engineer role, you will work closely with the Data Center, the entire Cloud development organization and IBM vendors to support, maintain and operationally improve the cloud infrastructure. Your focus will be the following key responsibilities:

*Support the compliance and security integrity of the environment through your work

• Partner with other teams, functional managers, and program managers to deliver mission-critical services to the market

• Support development of new and existing capabilities for our compute, storage and network services

• Work with Engineering to:

o Define operational requirements

o Automate operational requirements

• Work with Support and Development to:

o Identify and resolve issues

o Discuss and plan integration requirements

Required Technical and Professional Expertise

Experience in hands-on production administration of large system environments, including virtual platforms.

• Experience in establishing, following, and improving operational procedures within a mission critical environment

• Experience in data center infrastructure or relevant work experience

• Experience in virtualization technologies e.g. VMWare, KVM, VirtualBox.

• Experience in large-scale infrastructure design, engineering, and support

• Experience in IT Change, Incident, Problem, Asset management

• Must be efficient in writing, debugging and maintaining scripts (Bash and Python)

• Must be extremely comfortable using and navigating within a Linux environment

• Ability to do low level debugging and problem analysis by examining logs and running Unix commands

• Experience with configuration management systems (Ansible / Chef)

• Hands on knowledge of using Splunk or ELK

• Must have the ability to perform debugging and problem analysis by examining logs and running Unix commands

• Must have experience in dealing with bringing incidents to resolution and leading a group during the troubleshooting

• Working knowledge with Network and Storage technologies

• Working knowledge with ServiceNow, JIRA, Confluence, and GitHub

• Excellent written and verbal communication skills

• Comfortable operating in fast paced environment

• Strong Experience in Microservices (Kubernetes, Docker)

Preferred Technical and Professional Expertise

• 2+ years of experience with GitHub, Perl and Python

• 2+ years of experience in virtualization environments such as AWS /Softlayer/Zen/VMWARE

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.