Technical Field Service Manager - Northeast US

Company Generac Power Systems

Name Technical Field Service Manager - Northeast US

Req # 64936

Employment Type Full Time

Shift 1st

At Generac, we don’t simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.

The Technical Field Service Manager is responsible for ensuring customer satisfaction on all levels of business by providing on-site and phone troubleshooting, repair, equipment modifications, installation and sales support of various mobile power generation equipment and mobile heaters. This position is responsible for providing mission critical equipment support and service.

The ideal candidate will be located in New York, New Jersey, or Northeast area, and will cover the Northeast Territory up into Quebec.

Essential Duties and Responsibilities:

• Provide technical support, setup and assistance to customers, and additional company presence at national and regional industry trade shows.

• Assist in site certification, operation and EPA testing.

• Assist with the development and distribution of service and parts bulletins to notify customers of product changes or issues.

• Assist sales managers and rep groups with new customer product training.

• Develop new and maintain existing relationships with customers’ branch, district, and regional sales and service managers.

• Coordinate customer calls with regional sales managers to ensure needs of all customers in the territories are met.

• Provide sales support through assisting customers in determining correct equipment for their needs.

• Provide technical input and design ideas to engineering during new product initiation and existing product improvements.

• Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support regarding competitor product.

• Provide written weekly reports to manager covering accounts visited, service schools provided, product issues/ concerns, possible sales opportunities, and competitor information.

• Assist Service Training and Technical Publications with manual content and reviews for accuracy.

• Evaluate Engineering Change Requests (ECR’s) and Engineering Change Notices (ECN’s) to determine the need for new service parts.

Minimal Qualifications:

• Associate’s Degree in in Electrical Engineering or Mechanical Engineering or equivalent experience

• 3 years of relevant experience

• Travel up to 80%

Preferred Qualifications:

• Experience and sound knowledge of power generation; light tower, pumps and heating products.

• Experienced in electrical, mechanical, or mobile products;

• Previous experience using SAP or equivalent ERP.

Knowledge, Skills and Abilities:

• Advanced knowledge of Engine maintenance and troubleshooting of natural gas fuel systems;

• Working knowledge of mechanical design, AC and DC circuitry, power generation, wiring schematics, and connection diagrams;

• Excellent troubleshooting skills, the ability to make independent decisions, and work with minimal supervision;

• Spark Ignited knowledge

Great Reasons to work for Generac:

• Competitive Benefits: Health, Dental, Vision, 401k and many more

• State-of-the-art facility with an onsite gym, walking trails, café, free parking and many employee activities

• Scheduled events throughout the year that allow our employees, both current and retirees, to gather together and enjoy their time with their families and co-workers

• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators

• Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.

• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

• We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.

• We offer product loan and discount programs.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Up to 80% travel and valid Driver’s License required.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”