This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6477805 Innova Solutions is immediately hiring a Tier 1 Service Desk Engineer

Position Type: Contract to Hire

Duration: 6+ Months

Location: 100% Work from Home (Shift Timings 10 AM CST to 7 PM CST)

As a Tier 1 Service Desk Engineer, provides first-level end-user support and incident diagnosis for Client\'s applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.

Other main responsibilities include:

• Responds to incoming interactions initiated via phone. (30-40+)
• Fulfills incoming service requests.
• Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
• Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller\'s satisfaction.
• Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
• Research support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Performs other job-related duties as assigned or apparent.

Minimum Qualifications:

• High School Diploma or G.E.D.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• Ability to communicate technical information to non-technical users.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Sahil Chawla

Senior Technical Recruiter

Sahil.chawla@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range*: \$26/hr. on W2.

*Pay range offered to a successful candidate will be based on several factors, including the candidate\'s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching \$3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffi g firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and