About Us:

FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We are dedicated to providing cutting-edge solutions to our customers while fostering a dynamic and inclusive workplace culture.

Position Summary:

We are seeking a Senior Product Manager to lead the evolution of our enterprise connectivity and advanced voice and collaboration applications. The person in this role will have expert knowledge of cloud based unified communications services and providers, a strong understanding of the competitive UCaaS marketplace, and an awareness and curiosity of what’s next for the industry. This person will drive the development of the product lines, guiding cross functional teams through definition, road mapping, development, testing, and product launch. This person will work closely with Sales and Marketing teams to ensure a go-to-market plan that achieves take rate and revenue objectives and adds value to the FirstLight Fiber portfolio.

Ideal candidates possess a unique blend of business and technical savvy, with a strategic mindset and the drive to execute the strategy. The ideal candidate seeks the opportunity to spend time in the market to understand customers’ and prospects’ needs and challenges and find innovative solutions for the broader market. You must be able to communicate at all levels within the Company. You will define product positioning, key benefits, and target customer. You will also serve as the internal and external product evangelist, working with other departments, sales channels and key customers to maximize adoption of the services.

Responsibilities:

• Oversee the product line life cycle and ensure product profitability for connectivity and advanced voice and collaboration applications.

• Act as Subject Matter Expert on FirstLight’s service capabilities, planned enhancements, positioning in the marketplace and current availability.

• Specify market requirements for current and future products by conducting market and competitive research supported by on-going visits to customers and prospects.

• Develop business cases to support new services/enhancements including costs and projected revenue for new services and enhancements.

• Define and deliver service packaging strategies that meet or beat competitor value propositions, working internally within FirstLight Fiber and with 3rd party partners.

• Develop and maintain product pricing.

• Demonstrate the ability to quickly identify product challenges and pivot accordingly.

• Analyze the competitive landscape and identify gaps and opportunities within the FirstLight service offering.

• Lead internal and external sales and customer product training.

• Must be able to travel to customer meetings as well as attend industry/company events.

• Any other projects assigned by management.

Qualifications:

Ideal candidates must be self-motivated with a proven track record in product development and management within a telecommunications service, managed services, or UCaaS provider environment. Comfortable in a dynamic atmosphere of a technical organization developing solutions tailored to market and customers’ needs. Must possess strong presentation skills and be comfortable presenting to all levels within an organization, including C-level management. Must be able to communicate effectively in written responses to emails, RFPs, and when submitting reports. Organized, persuasive and analytical, the ideal candidate must be able to eliminate obstacles through creative and adaptive approaches. 5 years of experience as a Product Manager successfully managing a set of communications services required. A solid understanding of the competitive landscape is essential.

Education and/or Experience:

B.S. or B.A. in a technical or business field preferred.

Computer Skills:

To perform this job successfully, you should have strong working knowledge of the Microsoft suite including Word, Excel, PowerPoint, Visio and Outlook. Experience building business models will contribute to success. A working knowledge of Salesforce is a benefit.

Benefits and Compensation:

FirstLight offers a competitive benefits package including a comprehensive medical benefits, tuition reimbursement, paid time off, 401(k) and flexible work arrangements.

Estimated base annual salary is anticipated to be between $125,000-$170,000. Pay ranges represent a good faith annual estimate at the time of the job posting. Actual pay will be based on multiple factors including experience, skill sets, location, internal equity, and market rates.

Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive.

About FirstLight

FirstLight provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.

FirstLight is committed to cultivating and preserving a culture of diversity, equity and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.