Customer Service Specialist with French - Master Data Team - 2406188078W

Description

Position: Customer Service Specialist with French (Master Data Team)

Reporting to: Customer Service Senior Manager

Location: Prague

About us

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

About the role

We are looking for a French Speaking Customer Service Specialist whose main task would be to ensure great customer service experience in Medical Devices countries in the EMEA region.

Daily you will work as part of the Master Data team, supporting the following:

➢ Support for requests to create/modify customer accounts via ERP system, JD Edwards

➢ Management of product restrictions, Certificate deposits

➢ Actions to improve the customer database

➢ Ensure the proper integration of dematerialized invoices in the public, through the management and monitoring of CHORUS PRO (the portal in France for centralizing the submission of electronic invoices to the French public administration)

On this job, you will be able to learn, shape, and impact. We are hiring for potential, and we develop for future career development in many areas within JnJ.

The responsibilities & the impact YOU will have:

• Take charge of requests to create/modify JDE customer accounts and products

• Reception of requests for: creation of new customer accounts, closing of accounts for duplicate or inactivity, modifications ; attachment of CS/CB accounts, reopening of closed accounts, additions /deletion/transfer of deposit mentions (franchises) – management of product restrictions

• Entry in the CIGNON tool then validation by the specialist / supervisor of the order department

• JDE verification and confirmation of the completion of actions to the requestors

• Creation/update of management procedures

• Carry out actions to improve the customer database

o In collaboration with the process manager(s) and Continuous Improvement

o In collaboration with all customer service and supply chain teams

o Entry in the CIGNON tool for validation by the specialist / supervisor of the order department

• Manage and monitor CHORUS PRO daily according to incoming volumes

• Verification of the invoice content to identify the blocking point of the generation of the final invoice and make the necessary adjustment

• Follow-up of the invoice workflow: options are rejection or suspension

Qualifications

Essential skills

• English & French language on an independent speaker level to allow you to manage daily routine within an international company environment

• Experience in the Customer Service or in a related area

• University degree or equivalent preferred

• Excel experience preferred

• Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (ERP systema - JD Edwards preferred)

• Ability to summarize and analyse data

• 1-2 years business experience

• Attention to detail and problem-solving skills, eagerness to deal with case resolution

• Ability to work independently, but also as a part of a team

More about us:

JnJ provides a wide variety of benefits! Please, feel free to explore yourself at https://jnj.jobs.cz/about-us where you can learn more about what you get in return.

For more information on how we support the whole health of our employees throughout their wellness, career, and life, please visit www.careers.jnj.com.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

#LI-CH2

Primary Location Europe/Middle East/Africa-Czech Republic-Prague-Prague

Organization JNJ Global Business Servi (7761)

Job Function Customer Service Operations

Req ID: 2406188078W