Clinch Valley Health

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Clinch Valley Medical Center is a 175-bed acute care hospital with a growing integrated network of care that offers many services for our community. Today, our unwavering commitment to our patients ranks us as one of the top hospitals in Virginia and the nation for quality of care – including patient safety and health outcomes.

Where We Are:

As one of the most peaceful towns in the State of Virginia, Richlands is comfortably located within the mountains of Southwest Virginia. Nestled in the Appalachian Mountains and along the banks of the Clinch River, the Town of Richlands is privileged by the exposure of a diverse and unique culture. Many of the local attractions reflect the unique culture of Appalachian Mountains.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Employee discount program
• And much more…

Position Duties:

• Welcomes patient and family members in a professional manner
• Maintains a electronic patient log; keep track of patients in order of arrival, also used to calculate wait times
• Ensure patient has necessary paperwork before being directed to Registration desk; physician order. If order isn’t available contact physician office to obtain
• Register lab specimen registrations (i.e labouts). Check medical necessity on these labouts
• Communicate closely with the 4 Registration clerks in Admitting as to number of patients waiting; issues working to resolve, etc.
• Key patient status changes per phone calls received; Admit Surgery, Place Outpatient in a Bed, Admit Obstetrics patient, Admit Newborn, etc.
• Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information.
• Search MPI completely and assign the correct medical record number. Notify Medical Records for any duplicate unit numbers
• Escort patient to his/her destination or refer patient to an available escort
• Work with physician offices and ancillary departments, obtaining or providing information when necessary.
• Process patient charts according to paperwork flow needs and established productivity standards.
• Answer any questions and explains policies clearly
• Ability to multi-task in a fast-paced environment
• Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action.
• Acknowledge, file, and send MOX messages via Meditech
• Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

KNOWLEDGE, SKILLS & ABILITIES

• Communication - communicates clearly and concisely, verbally and in writing
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Interpersonal skills - able to work effectively with other employees, patients and external parties
• PC skills - demonstrates proficiency in PC applications as required
• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

EDUCATION

· High school diploma or GED preferred

EXPERIENCE · Customer Service skills preferred · Registration experience preferred

Job: *Administration/Clerical

Organization: *Clinch Valley Medical Center

Title: Admitting Coordinator, Patient Access

Location: Virginia-Richlands

Requisition ID: 7414-4439