Position Summary:

The Epic Clinical Systems Analyst I is responsible for the implementation, development, programming and overall support of the clinical systems. The Epic Clinical Systems Analysts I will work closely with the vendor and end‐users to develop and enhance the software to increase overall needs of the organization. They are also responsible for thoroughly testing all system upgrades, system changes prior to go‐live and work with the end‐users to test and determine the impact on workflow, reporting, etc. of the upgrade/change. The Epic Clinical Analyst I will be responsible for the coordination of test plans, engaging the end users in the development of test plans, documenting changes/updates to the test plan and making necessary changes to the system. Acts as a liaison between the end‐user community and the IT department.

Education, License & Cert:

• Epic System Certification must be obtained within 6 months from date of hire

• Bachelors degree

• In lieu of Bachelors degree currently licensed healthcare professionals (ie, RN’s, Social Workers, etc) or an Associate’s degree and 1 year of health care experience may be considered

• High school diploma or GED and 2 years of experience with healthcare information systems may be considered

Experience:

No experience required with Bachelors degree

Essential Functions:

The following section contains representative examples of work that will be and the environment can be fluid. Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.

• Maintains knowledge by participation in continuing education, reading journals, resource utilization, vendor resources, and attending any required courses as observed by the manager.

• Keeps manager, project teams, stakeholders, etc. informed of progress, status, issues, etc. regarding assigned tasks.

• Works with and communicates effectively with the stakeholders around various aspects of a project including but not limited to: planning, task completion, testing, and implementation.

• Responds to phone, voice mail and e‐mail in a timely fashion and notifying his/her manager of communication and issues as they arise.

• Works with vendors, as needed, to resolve issues and documents discussion/decisions.

• Demonstrates knowledge and compliance with the department’s operational standards, at all times, as observed by the supervisor.

• Actively shares knowledge with other members of the team.

• Assists with the education of new department analysts/staff regarding application specific documentation standards, operational environment (i.e. ‐ the hardware, software, computer operations and help desk).

• Maintains up to date certifications

4) Performs similar or related duties as requested or directed

• Performs other duties as requested and observed by supervisor or manager.

1) Participates in the implementation, development, programming and overall support of the clinical systems.

• Works closely with the end‐users to develop and implement clinical information systems which meet the needs of the organization.

• Effectively communicates with the stakeholders in an open, friendly, courteous and caring manner as observed by staff, supervisor and customer feedback.

• Participates in the design programming and implementation of changes to the system in a timely manner while following the established change control policy, including notification of key stakeholders.

• Provides customer support and communicates technical aspects effectively while analyzing and addressing the customer needs

.• Proactively works with the stakeholders to identify, analyze, report and correct system/ programming errors

. • Assists the stakeholders in understanding the systems abilities, and ways in which it can be used to meet their needs. This may include coordinating meetings with the vendor or others to discuss potential changes.

• Works with customers in a friendly, supportive manner 100% of the time, as evidenced by customer feedback.

• Researches and/or recommends possible solutions to system/workflow issues or when efficiencies by using/altering use of the system may be gained.

• Attends project meetings with stakeholders along with other meetings as needed and communicates key information from these meetings back to the IT team.

• Participates in the design and build of clinical systems and system upgrades, based on workflow analysis and sound principles of system design and maintenance as reviewed and approved by his/her manager and with user input.

• Actively engaged in the development of and monitoring of the progress of project plans and timelines to ensure assigned goals/milestones are met. Communicates deviations from the plans or timelines effectively to his/her manager as necessary.

• Actively participates in the thorough testing all system upgrades, system changes prior to go‐live and works with the end‐users to test and determine the impact on workflow, reporting, etc. of the upgrade/change. Participates in the coordination and completions of test plans, engaging the end‐users in the development of test plans, documenting changes/updates to the test plan and making necessary changes to the system.

• Monitors and assures clinical system performance proactively, resolving issues as they arise to ensure system performance, support patient data, patient care, security, and confidentiality as evidenced by the effective day‐to‐day operation of the systems and the review of system reports and responding to user requests and help desk calls.

• Monitors software for logged calls. Enters new calls as they occur and triages clinical calls with appropriate priority levels and status updates. Obtains assistance from IS or vendor when unable to resolve the issue as observed by the call logs, issues lists, and the supervisor.

• Provides on‐call support on a rotating basis as needed to support the users and assure system function. On‐call requires the use of a pager and/or cell phone 24 hours a day on the scheduled days. Response to the Help Desk within 15 minutes of page receipt is expected with a 90% success rate.

• Works effectively with the vendor to resolve any system issues or to discuss potential changes to the system.

• Assists with the monitoring and some coordination of service request backlog as observed with open project log.

2) Communication

• Effectively communicates to the stakeholders and address any questions that may arise.

• Communicates status and any deviations from the project plan to his/her manager.

• Communicate issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood.

• Understands and proactively communicates potential issues related to the clinical system or integration of the clinical system.

• Monitors help desk calls daily for problems/projects assigned to them. Logging problems directed to them by other than the help desk, and to update and close them appropriately.

• Complies with the departments operational standards, at all times, as observed by the supervisor.

• Follows department guidelines for requesting time off and will monitor own vacation and elective holidays.

• Actively shares knowledge with other members of the project team, IT and stakeholders (when necessary).

• Participates in the Development of thorough and easy to understand documentation for all new programs/processes 100% of the time.

• Reports to meetings on time and prepared. Notifies meeting chairperson or department secretary if unable to attend a meeting. Will be monitored by staff and supervisors. Will need to attend a minimum of 90% of meeting attendance as required.

• Maintains and monitors calendar and attends scheduled meetings (including departmental, project, etc), as evidenced by 90% attendance record.

3) Maintains competent level of knowledge for self, shares knowledge, consults with end‐users and maintains vendor contact.

Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you’ll find staff members who have committed themselves to serving the community.

The Guthrie Clinic is an Equal Opportunity Employer that welcomes and encourages diversity in the workplace.

The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.