Job Description:

Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Repair Technician/Shipping Coordinator will be to perform shipping and receiving responsibilities and repair and/or service work of Milwaukee products in accordance with prescribed procedures. The pay range for this position is $23-$25 an hour.

Duties and Responsibilities

Shipping / Receiving

• Perform a variety of shipping and receiving duties in accordance with prescribed procedures.

• Receive and record units, parts and accessories ordered or returned for repair, service and/or stock.

• Visually inspect goods received and route for storage, repair and/or service.

• Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.

• Load and unload trucks and operate material handling equipment.

Service / Repair

• Work involves disassembly of units, diagnosis of operating difficulty, location and replacement of worn or defective parts within times in accordance with work instructions.

• Perform prescribed inspections and make decisions as to feasibility of repairs.

• Keep records of parts used and provide data for billing and/or warranty information.

• Recognize and report operational irregularities and defective materials.

• Set-up and perform electrical and mechanical tests to insure product's repair and/or work performed is in conformance with prescribed quality standards.

• Work from parts sheets, specifications and drawings.

Operations

• Assist with sales and service counter duties; draw parts from stock as needed to service counter trade; maintain monetary transactions; record maintenance and assist with inventories as required.

• Assist in performing counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.

• Responsible for quality of work, safety and housekeeping in area assigned.

• Perform miscellaneous tasks as directed.

Job Requirements

• Requires an education equivalent to high school diploma or GED.

• One to two years of previous experience in electrical and/or mechanical repair is preferred.

• Experience of two to three years in a customer service position is preferred.

• At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred.

• Ability to lift up to 50 lbs.

• Ability to maneuver heavy material, weighing up to 300 lbs.

• Must possess effective business communication skills and ability to understand local branch market.

• Must be proficient in computer skills and Microsoft Office applications.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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