Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position: The purpose of the Attorney Coordinator is to: Take steps to ensure that the Company initiates collection lawsuits in compliance with the law and Company policies and procedures. Monitor performance of collection law firms. Regularly communicate with collection law firms regarding their performance, including compliance with their contract and applicable laws. Perform audits of collection law firms.

Outcomes & Activities: Review accounts to determine if they meet suit start eligibility requirements as set forth in the Company's policies and procedures Where an affidavit is provided in connection with the suit start process, verify all of the information in the affidavit is true and accurate and, if and when it meets that standard, timely execute the affidavit in compliance with applicable laws and Company policies and procedures Monitor the Company's relationship with collection law firms to ensure they are performing in accordance with contractual expectations and represent Credit Acceptance professionally, compliantly and cost-effectively. This includes: Coaching, performance managing and auditing a defined group of collection law firms to ensure our accounts are being worked in compliance with our policies and procedures and the contract. Evaluating data concerning collection law firm performance and documenting observations based on that data Presenting performance results to the collection law firms, including Action Plans developed through the relationship management process during quarterly relationship management calls Managing a route of accounts with deficiency balances placed with collection law firms, including overseeing and monitoring efficiency to optimize payments and minimize exceptions Conducting quarterly remote audits of collection law firms, evaluating a sampling of accounts to assess compliance with Company policies and procedures at the time accounts are assigned (e.g., validating proper scrubs of accounts performed, such as bankruptcy and SCRA; accuracy of pre-judgment interest calculations) and post-judgment (e.g., timeliness of garnishments); Answering inbound calls from customers with any questions or concerns they may have regarding their contractual obligations; Monitoring status and resolution of action plans resulting from ongoing due diligence of collection law firms (e.g., onsite and remote audits conducted by company auditors); Confirm collection law firm adherence to Company notification requirements, including sending proper interface coding to communicate account statuses; Manage special projects assigned to collection law firms, as needed; Perform audits of accounts closed by collection law firms, including, but not limited to, reviewing and verifying account balances, balance adjustments, timely release of lien/title and/or contract in compliance with applicable law; Maximize profitability to collect on deficient accounts through settlement and payment plan approvals;