Parts Manager

Last Updated Date: May 16, 2024

Location:

GB

Company: Doosan Bobcat EMEA (UK)

Job Information

The Parts Manager is responsible for the execution of the development strategies and the growth of the current Parts business division and overview of the sales activities. He/She is focused on understanding the needs of the market and providing the necessary support to the dealers and individual clients. He/She works in a growing digital-centric environment managing the end-to-end sales and reporting processes.

Role & Responsibility

• Responsible for the regional sales processes, revenue growth, and improved end-customer experience and satisfaction (through parts availability, leadtime, marketing, pricing and packaging)

• Responsible for the regional sales processes, revenue growth, and improved end-customer experience and satisfaction (through parts availability, leadtime, marketing, pricing and packaging)

• Explore additional growth opportunities to drive new revenue to the organization

• Actively manage the implementation of pricing strategies in the parts business division and provide market feedback on pricing strategy

• Collaborate cross-functionally with another departments (Aftermarket Operations, Aftermarket product Support and Aftermarket Business Development) to provide all-in-one tailored solutions to customers

• Manage and control dealer’s parts inventory based on market demands trends and predictions and provide market forecast to Aftermarket Operations

• Responsible of the implementation of best practices and the continuous improvement of sales models and processes

• Perform regular business reviews and manage resource planning accordingly

• Support dealers in the identification and generation of new prospects by developing strategies and action plans to convert them into key accounts

• Identify dealers’ gaps and needs and provide tailored training programs to supplement them

• Work with key performance metrics and dashboards on the dealership level, ensuring that performance drivers are spotlighted

• Manage, meet, or exceed quarterly and annual revenue and profit targets, Protection Plus, Machine IQ sales and Service Opportunities (End-Customer loyalty and End-Customer Retention)

• Use provided revenue and profit reports and provide action plans based on the results

• Analyze new market trends, business opportunities, and market segments in the global and local landscape

• Manage the achievement of goals aligned with costumer needs/supported by sales and marketing planning

• Manage, implement and leverage CRM tools/Sales Lead-Management and its processes providing insights and a better management of dealers towards customer relationships

Job Requirement

Hard Skills:

• University degree in a technical discipline, Business management, Marketing or related field

• Experience in sales management and business development

• Knowledge of market insights and industry trends

• Knowledge of budgeting process and financial planning

• Knowledge of systems/tools for revenue profit reporting and forecasting

• Ability to identify insights and analyze data to ensure the continued growth and success of the business and delivering results

• Inventory management

• Knowledge of Microsoft Office 360 (in particular Excel and PowerPoint)

• Use of digital communication channels (e.g., teleconferencing, web, voice) and tools (e.g., Ms Teams, WebEx, Zoom)

• Ability to understand and interpret business metrics, indicators, and KPIs

Soft skills:

• Analytical skills

• Time management

• Communication skills

• Customer-orientation

• Business acumen

• Collaboration skills

• Negociation skills

• Leadership skills

• Strategic thinking

• Problem-solving skills

• Experience: 7>10 years

• Travel Standard: 10 - 24 %