Child Support Supervisor- Customer Support Lobby/Call Center

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Child Support Supervisor- Customer Support Lobby/Call Center

Salary

$67,242.35 Annually

Location

Westminster, CO

Job Type

Regular Full-time

Remote Employment

Flexible/Hybrid

Job Number

06480

Department

Human Services

Division

Child Support Services

Opening Date

04/26/2024

Closing Date

5/10/2024 4:30 PM Mountain

Our Mission

At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion.

Cultural Competencies/EEO

Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic.

Position classification

Hybrid -- Job duties and expectations allow for onsite and remote work scheduled every week. Employees in this classification are regularly scheduled onsite one (1) to four (4) days per week based on the County needs and as determined by Department Director. Hybrid classified roles can be onsite more than the set minimum based on employee preference.

• Description

• Benefits

• Questions

What Success Looks Like In This Job

The Child Support Supervisor plans, organizes, and directs the work of the Child Support Services Team. Provides supervision for child support staff and activities required, including high levels of attention to detail and organization. Engages with both internal and external partners in federal, state, and local agencies to promote parental responsibility and strong families.

The Child Support Services team ensures children receive financial and medical support from each parent. This is accomplished by researching and establishing child support obligations, locating each parent, establishing paternity, and enforcing those obligations.

Examples of Duties for Success

• Administer and make recommendations for routine personnel matters affecting team members, including recruiting, interviewing, hiring, training, and taking corrective action.

• Develops and updates team schedules. Addresses and rectifies any complaints, procedural problems, or team problems and develops team procedures as needed.

• Establishes measurable goals and objectives for all team members .

• Develops and implements job performance standards based on individual job descriptions, program goals, and state and federal standards.

• Establishes work policies and procedures, ensuring compliance with state and federal program standards. Changes and approves standards based on programmatic changes.

• Conducts regular unit and individual staff meetings, disseminating relevant Child Support Services program information and Department/Division work expectations and information.

• Arranges work operations and assigns work to first line staff. Conducts analysis of problems, needs, tasks, and available resources to ensure completion of tasks and accomplishments of goals.

• Reviews and monitors workflow of unit staff for quality, compliance with program standards, state and federal regulations, and statutes that govern the child support program.

• Develops the performance enhancement plan, documents performance, provides performance feedback, and formally evaluates the work of team members for accuracy and completeness. Responds to management audits and case reviews. Participates in team meetings, State and County sponsored trainings, workgroups, and other activities as required to improve and enhance job performance.

• Trains new staff members on applicable standards, regulations, and requirements for the assigned work area(s), orients staff with appropriate policies and procedures, and ensures that work conforms to policies, standards, and regulations.

• Instructs unit staff through effective written and verbal communication. Interprets policies, rules, and regulations and instructs staff on how to proceed when faced with complicated and unique situations.

• Consults and collaborates with other units within the section, other sections within Human Services, the county attorney's office, the state office of Child Support Services, the Family Support Registry (FSR), and the District Court to maintain an effective workflow.

• Leads others through accountability and responsibility. Creates a nurturing organizational culture based on trust and integrity.

• Performs other related duties and responsibilities as required.

  Exercises direct supervision over staff

Qualifications for Success

• Ability to successfully manage and motivate staff.

• Ability to effectively use the following computerized systems and applications: ACSES, CBMS, Colorado Court Data Access, Work Number, ICSES, DMV, DOL, Microsoft Word, Microsoft Excel, and Microsoft Outlook.

• Knowledge of Volume VI, federal and state regulations and mandates, Colorado Revised Statutes, and interstate laws applicable to child support services. Maintains such program knowledge by remaining current with program rules and regulations.

• Ability to appropriately interpret court orders, apply legal remedies, and process cases based on program standards.

• Ability to work with persons in crisis situations and in a high volume ; adaptable to a changing environment

• Ability to make decisions, prioritize multiple tasks, organize workload, and demonstrate analytical application to complex situations.

• Ability to communicate clearly and concisely, both orally and in writing.

• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

More Qualifications for Success

• Essential duties require the following physical abilities and work environment:Ability to work in a standard office environment.

• Experience:

• Five (5) years of technical or supervisory experience that provided knowledge of the child support program.

• Previous supervisory experience is preferred.

• Education and Training:

• High School Diploma or GED equivalent.

• An Associate's Degree or Bachelor's degree is strongly preferred and may substitute for two years of the required experience.

• License or Certificate:None.

• Background Check: Must pass a criminal background check.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Clickhere (https://youtu.be/ILAvllPaGb4) to watch our video about why Adams County is an Employer of Choice!

Benefits You Expect:

• AFLAC Supplemental Medical Insurance

• Basic Term Life & Optional Term Life Insurance

• Deferred Compensation Plan

• Dental/Vision/Medical Plans

• Generous Vacation/Sick leave

• Long-Term Disability

• Retirement Plan

• Short-Term Disability

Plus some you might not expect:

• Employee Assistance Program

• Employee Fitness Center

• Employee Health Clinics

• Flexible Work Schedules

• Recreation Center Discounts

• Training & Tuition Reimbursement Programs

• Wellness programs

• Lactation friendly certified workplace

  01

  Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

• Yes, I understand and agree

• Yes, I understand but disagree.

  02

  Please select how you meet the minimum qualifications.

• At least 5 years or more of technical or supervisory experience that provided knowledge of the child support program.

• At least 4-5 years or more of technical or supervisory experience that provided knowledge of the child support program.

• At least 3-4 years or more of technical or supervisory experience that provided knowledge of the child support program.

• None of the above.

  03

  Please select your highest level of education.

• Master's Degree or higher

• Bachelor's Degree

• Associate's Degree

• High School Diploma, or GED equivalent.

• None of the above

  04

  Describe your qualifications and skills as they pertain to this position.

  05

  Do you possess previous supervisory experience? If yes, please explain your experience. If none, please enter N/A.

  06

  As a leader of a team, please describe how you would create a welcoming, inclusive, and increasingly diverse environment?

  07

  Describe a project you're proud of that involved working closely with other people.

  08

  Describe a problem situation where you had to seek out relevant information, define key issues, and decide on which steps to take to get the desired outcome.

  Required Question

Agency

Adams County

Address

4430 S. Adams County Parkway, Suite C4000BBrighton, Colorado, 80601-8213

Website

http://www.adcogov.org/current-career-opportunities

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